Over 400+ reviews & rated 4.9 stars on Google

Featured Reviews from Our Customers

Customers often talk about the difference they feel the moment they arrive. The process feels calm. Questions are welcomed, not rushed. Decisions are guided, not pushed. It is the kind of experience that stays with you long after you drive off the lot.

Some reviews highlight the ease of financing. Others focus on the quality of the vehicles. Many come back to one thing. The way they were treated. Respect, patience, and real support shape each visit. That is what turns first-time buyers into returning customers.

At Universal Imports of Rochester in Rochester, NY, feedback is not just collected. It is valued. Every comment helps the team refine the experience and stay aligned with what drivers truly need. The goal is not perfection. It is consistency and care, every single time.

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Sun of The Stars (Keys)
6/30/2026

Works with me — Responds to everything I had a question about (Even on Sundays!) — The Workers are very friendly and the Supervisor? SUPER! If my Dealerships service center can vouche for them, I know I’m good hands🙌🏾!

John Sweeney
6/29/2026

Great experience with these folks. My BMW had a couple of small, annoying leaks, and no one else I took the car too was willing or able to solve the problem.

hafpas7
6/29/2026

These guys go above and beyond to make sure your car is in top tier condition. I take all my vehicles there. Highly recommend 👌

Jamie Frank
6/24/2026

I had a great experience working with the team at Universal. The sales staff was incredibly helpful, knowledgeable, and genuinely easy to work with throughout the entire process. They took the time to answer all of my questions and made everything feel smooth and stress-free. What really stood out is how welcoming they are. I truly feel like family every time I walk through their door. I would highly recommend Universal to anyone looking for a positive and trustworthy car buying experience!

Danielle Mercurio
6/24/2026

I have been going Universal imports as long as I can remember, it’s nice having somebody that knows your name and treat you and your car like you’re the most important thing there thank you Mark and your whole team

Brian Walloch
6/23/2026

Kevin and everyone else over at universal imports was great to deal with, really tried to go above and beyond. We appreciate everyone’s efforts!

Cathy Ryan
6/22/2026

These guys are FANTASTIC!!!! While I hope they find me a wonderful used Porsche some day, in the meantime they absolutely rock with car detailing!!! NO ONE IS BETTER!!! Keep up the great work!!! I appreciate what you do!!!!!

Paul Barry
6/16/2026

Have been going to Universal imports for several months now outstanding service every time Everyone there is very helpful

Manish Sanon
6/16/2026

James at Universal Imports body shop was absolutely amazing. My daughter’s car looked amazing and was delivered on time with zero hassle and they were honest and fair with their pricing as I repaired her dent without using insurance ……truly a great job !

April Horsey
6/16/2026

Universal Imports was very accommodating and they were able to get me in relatively quickly after an iced americano with protein foam(dairy based) spilled all over my brand new car on the passenger side. The car looks perfect, and has zero smell.

Robert Brown
6/16/2026

Great place and people to get your car serviced properly. They never try to “up-sell” you things the car really doesn’t need.

Dan Adams
6/11/2026

Universal Imports did a fantastic job on some body work I needed performed on my Infiniti Q50. The results were top notch. I’ve also been very happy with service work provided previously. Great communication. I highly recommend Universal Imports.

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