Over 400+ reviews & rated 4.9 stars on Google

Featured Reviews from Our Customers

Customers often talk about the difference they feel the moment they arrive. The process feels calm. Questions are welcomed, not rushed. Decisions are guided, not pushed. It is the kind of experience that stays with you long after you drive off the lot.

Some reviews highlight the ease of financing. Others focus on the quality of the vehicles. Many come back to one thing. The way they were treated. Respect, patience, and real support shape each visit. That is what turns first-time buyers into returning customers.

At Universal Imports of Rochester in Rochester, NY, feedback is not just collected. It is valued. Every comment helps the team refine the experience and stay aligned with what drivers truly need. The goal is not perfection. It is consistency and care, every single time.

Leave your review

James Leone
9/24/2026

Always prompt and professional, not to mention reasonably priced. Unlike the Audi dealer, they'll work with you to resolve any problems.

Beth Hildreth
9/24/2026

Professional and courteous service from appointment scheduling to completion of service. Very pleased and will use again.

William Brizee
9/24/2026

Universal Imports has always provided great service and advise for my vehicles over the last 15 years. I’ve used their shop about 20 times and have always been pleased with their service.

Dennis Heizyk
9/14/2026

Always easy to get appointments to fit my schedule. Work is done in a timely matter, and always ready to help with the little things. 20+ years, and I’m still coming back.

Sue Day
9/9/2026

This was my first visit to Universal Imports and I must say it was great!! They took me on time, had a loaner ready for me, and finished my car ahead of schedule. I will definitely be using them for any future servicing that my Audi Q5 requires!!

Tom Stefano
9/9/2026

I appreciate the tools used for appointments and reminders. Universal makes my schedule easier. They also offer an amazing customer waiting area, welcoming professional staff and the shop is gorgeous.

Stephen Teresi
9/9/2026

Great staff……professional, friendly, knowledgeable and genuinely interested in providing good service. The service department’s expertise is exceptional! Many thanks to all.

Steven Kazley
8/31/2026

I brought my car in with a problem brake job that was done at another shop. Universal clearly identified the problem issue and solved it. They stress honest, friendly, and have a supreme reputation.

Craig Fisler
8/27/2026

I had started to fix my car on my own but got in over my head and probably made it worse. But the people at Universal were understanding and fix it properly. The bill was reasonable and I am happy with the overall service.

Andrea Jones
8/25/2026

Everyone I dealt with at Universal Imports was professional and courteous- from the receptionist to the shuttle driver, from the mechanic (I drove into the wrong spot by mistake) to the owner. Thanks for keeping my car purring!

Andrew Brady
8/24/2026

Great service! Even fit me in at the last minute when I was in a pinch. Went out of their way to work with an insurance company to get a claim taken care of for me too!

Ben Shaw
8/17/2026

I called about records on an s550 that was for sale in New Hampshire which they serviced extensively and they answered all of my questions no problem

View all our reviews on Google