Over 400+ reviews & rated 4.9 stars on Google

Featured Reviews from Our Customers

Customers often talk about the difference they feel the moment they arrive. The process feels calm. Questions are welcomed, not rushed. Decisions are guided, not pushed. It is the kind of experience that stays with you long after you drive off the lot.

Some reviews highlight the ease of financing. Others focus on the quality of the vehicles. Many come back to one thing. The way they were treated. Respect, patience, and real support shape each visit. That is what turns first-time buyers into returning customers.

At Universal Imports of Rochester in Rochester, NY, feedback is not just collected. It is valued. Every comment helps the team refine the experience and stay aligned with what drivers truly need. The goal is not perfection. It is consistency and care, every single time.

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Andrew Selsam
5/15/2026

The people at Universal Imports handled recent service for my Audi S5 as they always do, with quick fair estimates texted and emailed to me and timely phone calls letting me know how the work was going and when it would be ready for pickup. This time it needed some additional body work on the front fender, which included reforming and painting. They did that for $250! Best customer service of any shop I’ve ever used. Highly recommended.

Dave Drum
5/12/2026

Great service! If you don't see what you're looking for on the lot, they'll find it for you. The after purchase experience is terrific! Any concerns are addressed immediately. Can't say enough good things about Universal Imports. I'm a customer for life. UPDATE 12/8 Service: Great service! On time, accurate estimate and super friendly staff. I can’t recommend Universal Imports enough.

Lisa Remington Quirk
4/28/2026

I recently had my car detailed at Universal Imports and they did an outstanding job. My car was clean from every corner to the carpets. I highly recommend them!! Very polite and professional experience. Returned my call right away. That's the beat customer service anyone can ask for.

Caleb Cutler
4/21/2026

The single best experience I have ever had at a repair shop! I had a pretty major service done on my car, and every step of the process was incredibly professional and easy, and the work was top tier. I cannot recommend Universal Imports enough!

William Deeks
4/20/2026

My wfe and I have been customers of Universal Imports for aver 20 years. There is no better example of a local family business providing personal, professional and trustworthy service than this. To Mark, Mike and the whole Universal team I am most thankful for the kind support shown my wife while I was unexpectedly hospitalized. I can only highly recommend this business for your consideration.

Antoinette Bushlack
4/15/2026

I am very particular who services my car. Universal Imports has given excellent service since I've owned the car which is about 6 years. I'm confident in their service every time.

John Wesley Frisk
4/7/2026

I take all my cars to Universal they even work on my vintage cars in a town where not many places will touch them

Susan Connelly
4/7/2026

The team at Universal Imports is very professional and knowledgeable. They serviced my Audi in the time frame explained and I received my vehicle back in pristine shape. I would highly recommend them has your Audi dealer.

Nedra Miller
3/25/2026

I have been a customer for close to 20 years. There is no where else i would consider buying a vehicle. Their customer service and attention to details is unsurpassed.

Joanne Gowdy
3/24/2026

Hunter and the team at Universal Imports have been a pleasure to work with. From simple oil changes and winter tire recommendations to inspections, more involved repairs and body work, I recommend Universal for all of your import car care needs. I’ve been a customer for 5 years, and their professionalism, expertise, communication, and customer care is tough to beat!!

Bezi Pirmand
3/23/2026

Hunter and his team have been simply the best people I dealt with. I’m grateful for all they have done! They also service high end cars. Highly recommend!

Bruce Roe
3/23/2026

Excellent service with knowledgeable and friendly staff. My car runs perfectly after the repair. I would definitely recommend them to anyone.

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