Over 400+ reviews & rated 4.9 stars on Google

Featured Reviews from Our Customers

Customers often talk about the difference they feel the moment they arrive. The process feels calm. Questions are welcomed, not rushed. Decisions are guided, not pushed. It is the kind of experience that stays with you long after you drive off the lot.

Some reviews highlight the ease of financing. Others focus on the quality of the vehicles. Many come back to one thing. The way they were treated. Respect, patience, and real support shape each visit. That is what turns first-time buyers into returning customers.

At Universal Imports of Rochester in Rochester, NY, feedback is not just collected. It is valued. Every comment helps the team refine the experience and stay aligned with what drivers truly need. The goal is not perfection. It is consistency and care, every single time.

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Phil Giardino
11/12/2026

We have been dealing with Mark and his team at Universal Imports for close to 15 years. During that time we have purchased 7 cars from him. With each purchase we are more impressed, not only with ability to find us exactly what we want but the lengths he will go through to make sure all is well. Weather it service related or repair work his team always comes through.

Brian Edwards
11/11/2026

We recently had body work and painting done on our car. We were extremely pleased at the service and blown away by the quality of their work

saint Thia with Transfiguration Chapel Inc Inc.
11/10/2026

Highly recommended! ☆☆☆☆☆ Thank you James for your expert help with the dent and busted moulding on my RAV4. God Bless you and your family Business. 🙏

Daniel Singal
11/10/2026

Our latest service visit to Universal was excellent, as usual. We have found that their mechanics are first-rate, we get a complete diagnosis of everything that needs to be done to the care, and repairs are always completed on time (though there can of course sometimes be a delay if they need to get a part). We have been using Universal to keep our cars in shape for many years now -- in fact, decades -- and we will keep coming back.

Julie Haers
10/19/2026

Excellent service ! You can tell they care about the quality of their work and their clients time ! Really grateful I found them for my service work

Stedson Cadogan
10/14/2026

I have had repairs on my cars done here. I am happy with their service and their labor prices are competitive

Aharon Ernan
10/6/2026

Always professional, accommodating and kind , we are members for over 10 years with multiple cats well taken care of. Thank you

James Leone
9/24/2026

Always prompt and professional, not to mention reasonably priced. Unlike the Audi dealer, they'll work with you to resolve any problems.

Beth Hildreth
9/24/2026

Professional and courteous service from appointment scheduling to completion of service. Very pleased and will use again.

William Brizee
9/24/2026

Universal Imports has always provided great service and advise for my vehicles over the last 15 years. I’ve used their shop about 20 times and have always been pleased with their service.

Dennis Heizyk
9/14/2026

Always easy to get appointments to fit my schedule. Work is done in a timely matter, and always ready to help with the little things. 20+ years, and I’m still coming back.

Sue Day
9/9/2026

This was my first visit to Universal Imports and I must say it was great!! They took me on time, had a loaner ready for me, and finished my car ahead of schedule. I will definitely be using them for any future servicing that my Audi Q5 requires!!

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